Privacy Policy

EatMeals ("we", "our", or "us") operates the EatMeals mobile application and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully. By using EatMeals, you consent to the practices described below.

• Account Information: Name, email address, phone number, and profile photo when you register.
• Location Data: With your permission, we collect your device's precise location to show nearby vendors, calculate delivery fees, and assign delivery captains.
• Order & Transaction Data: Details of orders you place, payment method type (not full card numbers), and transaction history.
• Device & Usage Data: IP address, device type, operating system, app version, pages visited, and crash reports to improve performance.
• Communications: Support messages, reviews, and ratings you submit through the Platform.

• Process and deliver your orders and send real-time tracking updates.
• Manage your account, wallet, and loyalty rewards.
• Send transactional notifications (order confirmation, OTP, delivery status).
• Personalise your app experience and recommend relevant dishes.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with applicable laws and resolve disputes.
• Conduct analytics to improve our services.

We do not sell your personal data. We share information only with:

• Vendors & Delivery Captains: Essential order details (name, delivery address, contact number) required to fulfil your order.
• Payment Processors: Razorpay and other payment gateways, who handle transactions under their own privacy and security standards.
• Service Providers: Cloud hosting, SMS, push notification, and analytics providers who process data on our behalf under strict confidentiality obligations.
• Legal Authorities: Where required by law, court order, or to protect the rights and safety of our users and the public.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting our support team. Certain data may be retained for legal or regulatory compliance purposes.

We implement industry-standard security measures including HTTPS/TLS encryption, AES-256 encryption for sensitive data at rest, bcrypt password hashing, and role-based access controls. While we strive to protect your information, no transmission over the internet is 100% secure.

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and personal data.
• Withdraw consent for location or marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at privacy@eatmeals.in.

EatMeals is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the Platform after changes constitutes your acceptance of the updated policy.

For questions or concerns about this Privacy Policy, please contact:
EatMeals Support
Email: privacy@eatmeals.in